·                      Demonstrate strong work ethic, optimistic about ability to perform the job and tenacious in

achieving success.              

·                      Effective team member, motivate other team members to achieve goals.

·                      Use people skills to build group involvement and support management.

·                      Exceptional interpersonal and communication skills.

·                      Creative approach to problem solving.

·                      Expert knowledge of Microsoft Word, Excel, Power Point, Access.

·                      Data Entry

·                      10 Key

·                      65wpm

Professional Experience

 

Sirius XM Radio- Irving, TX                                                                                                                              (2013- Present)

Response/ Correspondence Specialist

 

 

•                      Assist customer with all information requested with  polite tone and energy

•          Notate all calls and accounts properly with detailed information.

•          Follow up calls with customers.

•          Collaborate with other officials in order to prepare and analyze damage assessments following  emergency situations.

•          Provide correct and key information to customers regarding account information and services.

•          Send and receives messages; authorizes changes in cases of client cancellations and/or additions.

•          Maintains written and computer generated logs of all service requests; enters and updates

              client information.

•         Responds to all calls and service requests promptly and with courtesy; provides information to the customers in a courteous manner regarding response services.

•          Work independently and understand and follow detailed oral and written information.

•         Exercise sound judgment in stressful or emergency situations

•          Compose letters and other correspondence to customers inquiring about extending services, how to obtain packages, incorrect billings, claims, and other issues.

•          Respond to questions about delinquent accounts and direct customers on how to resolve them

•          Maintain files that detail correspondence activity.

•          Receive and routes correspondence to appropriate people or departments.

•          Review letters for accuracy and revise if necessary.

•          Ensure correct customer information is included.

•          Read, interpret, and respond to incoming correspondence.

•          Attaches previous records to correspondence for context.

•          Ensure that money enclosed in correspondence is correctly documented.

•          Determine disposition of correspondence

 

 

 

Cici’s Pizza Corporation- Mesquite, TX                                                                                      (2007-2008)

Assistant Staff Manager /Full Time Employee

·                     Look after the employee’s well being.

·                     Supervise the table layout.

·                     Receive complaints from guests and solve them.

·                     Budget events like parties.

·                     Set the menu items and their prices.

·                     Remove items from the menu which are not well accepted by customers.

·                     Inform the chef on special requests from guests.

·                     Recruit and train new staff.

·                     Perform general store duties as needed.

 

 

Cowboy Cab - Dallas, Texas                                                                                                                       (2008-2010)

Dispatcher & Call Taker /Full Time Employee

·                     Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.

·                     Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.

·                     Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.

·                     Prepare daily work and run schedules.

·                     Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.

·                     Answer phones from customers in professional manners who were calling to request a taxicab, to take their request and enter into dispatch software, ensure driver has been dispatched the trip and to coordinate with driver and customer to ensure timely taxi cab service is provided to customer as per request.

 

 

Holiday Inn Resort – Dallas, Texas                                                                                                                        (2009-2011)

Receptionist /Part time Employee

 

·                     Answer phone, take reservations, and direct calls.

·                     Greet and direct members and guests to proper area by name when possible.

·                     Make sure work area and reception area is kept neat and clean.

·                     Each member and guest was greeted upon arrival and members called by name.

·                     Members and guests were directed to the proper areas when necessary.

·                     Responsible for checking guests in and out of the hotel.

·                     Issues room keys, pamphlets, discount cards, etc.

·                     Maintains room inventory, answer guest inquiries, provide local dining and entertainment recommendations, provide wake-up calls, and ensures facility security.

·                     Taking all customer payments and cash drawer audit at the end of the day.

 

Rent A Center- Mesquite, TX                                                                                             (2011- 2012)

Manager/ Full Time Employee

·                     Review all expired accounts and communicate with the customers to promote timely payments.

·                     Maintain accurate records of past due account activity and daily activities.

·                     Complete customer service calls in a timely manner as assigned.

·                     Follow all policies and procedures and adhere to all standards.

·                     Collect all customer payments and answer any questions they may have.

·                     Send out emails to all district managers to follow up on accounts.

·                     Open and closing store and cash handling bank deposits.

·                     High-touch aid and data entry.

 

 

Texas Litigation Service- Dallas, TX                                                                                             (2012-2013)

Legal Assistant/ Full Time Employee

·                     Perform legal and factual research.

·                     Perform records research.

·                     Organize and analyze information.

·                     Cross-check and validate information.

·                     Prepare written reports.

·                     Draft legal documents including authorizations, subpoena , next of kin , contracts and legal agreements.

·                     Check legal forms and documents for accuracy.

·                     Organize and track case files.

·                     Follow up with clients for additional information.

 

Education

 

 

Mesquite Academy High School, Mesquite, Texas                                                                                                                                                       

Education Level: High School Diploma

Graduated: Yes  

GPA: 3.5